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Questions
about using RootsMagic:
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| RootsMagic news not displaying
or "Unable to connect" message when using Family search |
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| Add RootsMagic to the safe list
on your firewall. |
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| There was a problem saving
the application preferences C:\Program Data\RootsMagic\Version
4\RootsMagicApp.xml |
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| Add RootsMagic to the safe list
on your firewall. |
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Why can't I log
into Family Search? |
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RootsMagic integrates with
the NEW Family Search site. Old logins will not work so you
will need to register.
To use the old Family Search site click the "WebSearch"
button and select "Family Search" from the drop-down
menu. |
|
Windows - No Disk
error message: |
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| Download and install update
4.0.1.1 or above. |
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Why is RootsMagic
using the US spell checker? |
|
| Download and install update
4.0.2.0 or above. |
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How to
use RootsMagic To-Go |
|
| Copying RM and data to your
Memory Stick
1 - Insert memory stick
2 - Run "RootsMagic To-Go"
3 - Click "Install RootsMagic to Removable Disk (:)"
4 - Click "Install"
5 - Click "Transfer Data to Removable Disk (:)"
6 - Select your file/files to transfer and click "Transfer
files"
7 - Remove Memory stick
8 - Click "Close"
Using RootsMagic and Data on a different PC
1 - Insert memory stick in to new PC
2 - When the autorun menu appears click "Run RootsMagic
4 using the program provided on the device". If the autorun
menu does not appear navigate to "My computer" ("Computer"
on Vista), right-click on the memory stick and select "Run
RootsMagic"
3 - On the Welcome screen click "Unlock the Full Versions"
4 - Enter your name and RootsMagic installation code
5 - Click "Unlock"
6 - Choose your registration option and click "Continue"
7 - Click "File" - "Open"
8 - Click "Open a file"
9 - Navigate to the "RootsMagic 4" - "Data"
folder on the memory stick
10 - Select your file and click "Open"
You only need to perform steps 3-6 the first time you use RM
from the memory stick. |
|
How
do I restore broken links to photos and images? |
^Top |
| This is usually caused by
photos being moved, renamed or deleted. It can also happen
when you transfer your data to another PC and the photos are
stored in a different folder.
RM4
(4.0.4.0 onwards)
1 - Click "Lists" - "Media gallery"
2 - Click "Tools" - "Fix broken media links"
RM3
1 - Open RootsMagic
2 - Select an individual that has a missing photo
3 - Go to "Edit" - "Multimedia scrap book"
- "Person"
4 - Click "Properties"
5 - Where it says "File name" write down the full
path except for the file name e.g. C:/Program files/my pictures/*
*NOTE. Do not highlight all of the text, only select the
path to the file and not the filename itself. e.g. C:\documents
and settings\user\pictures NOT C:\documents and settings\user\pictures\freds
picture.jpg
6 - Press "Cancel"
7 - Press "Cancel"
8 - Go to "Search" - "Search and replace"
9 - In "Search in" select "Multimedia filenames"
10 - In "Search for" enter the path that you recorded
in step 5
11 - In "Replace with" enter the path to where your
pictures are now located. If you do not know what the path
is then see "Finding the path".
Finding the path:
Windows XP
a - Navigate to the folder in Windows
b - Once you have located the folder go to "Tools"
- "Folder options"
c - Click the "View" tab and tick the box next to
"Display full path in address bar"
d - Click "OK". You should now see the full path
displayed in the address bar. Write this down or copy it.
If you cannot see the address bar then go to "View"
- "Toolbars" and select "Address bar".
Windows Vista
a - Navigate to the folder in Windows
b - Right-click in the address bar and select "Copy address
as text"
c - In RootsMagic, right-click in the "Replace with"
box and select paste
12 - Click "OK"
13 - Click "Replace all"
Your pictures should now appear in RootsMagic. If they do not,
check that you have accurately entered the old filename path
and new filename path. |
|
How do
I delete an "Unknown" spouse? |
^Top |
| With the unknown spouse
highlighted go to Edit>delete>Family>and choose the
default "Unlink these people as a family, but leave the
people in the database"> click Delete.
This will not delete any of the people and will eliminate the
Unknown Spouse place holder. |
|
How can
I enter same sex marriages? |
^Top |
| Same sex marriages
are not supported by RootsMagic.
A work-around is available:
Enter both Judy and Jane, but mark one of them as a male
and one as female.
Join them in unholy matrimony.
Export a GEDCOM of just this family. (these two people)
Open the GEDCOM file with WordPad or something and change
the sex of one of the people and save it again.
Delete the original family in your database,
Import this GEDCOM
Now, you have Judy and Jane, married and both female.
(OR, Jack and John, both male.)"
No guarantee this won't cause some kind of unforseen technical
problem in your database though. |
|
How do
I change the order of siblings?
| ^Top |
1 - Select the
Parent of the children you wish to organise
2 - Right click on them and select "Edit Family" -
"General info"
3 - Click the "Arrange children" button
4 - Use "move up", "move down" or "Sort
by birth date" to get the desired arrangement. |
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How do
I change the primary spouse?
| ^Top |
1 - Open RootsMagic
and make sure you are in pedigree view
2 - Right click on the person who you are having problems with
3 - Select "Edit family" - "general info"
4 - Click the "sort husbands" or "sort wives"
button and you can now set which marriage you wish to be the
primary one. |
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How do
I delete blank people from my database?
| ^Top |
| Go
to "Search" - "Person list...". Highlight
the blank entry in the person list then press "Select".
Next go to "Edit" - "Delete" - "Person..."
when prompted press yes.
If you cannot find the entry in the person list then select
the persons parents. In pedigree view, click on the "Spouses"
tab, highlight the blank child (marked with a ch) and click
"Switch to highlighted person".
Now DO NOT CLICK ANYWHERE ELSE accept "Edit" - "Delete"
- "Person". Click yes. |
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How do
I get RootsMagic to display the record numbers?
| ^Top |
| Open RootsMagic
and select Tools, Options. Click on "Database options"
and select it to display record number on screen. Click "OK"
and they will now be displayed at the top of the screen when
an individual is highlighted. |
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Why is
the pedigree view empty after importing a database?
| ^Top |
Click "Search"
- "Person list". Select the person that you wish
to be the root person (RootsMagic will show this person each
time you open your database) and click "select".
In pedigree view, right click on the person and select "Set
as Root Person". |
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How do
I increase the font size in RootsMagic (data entry screens)?
| ^Top |
|
You cannot increase the font size in RootsMagic (apart from
charts etc). You can change the font size for windows by doing
the following.
1 - Go to "Start" - "Control panel"
2 - Click on "Display"
3 - When the "Display properties" box appears, click
on "Settings" tab
4 - Click the advanced button
5 - Under "General" is a section for "Display",
change the DPI setting
from 96dpi to
120dpi.
6 - Press ok |
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Why,
when I have edited a place name in a persons facts, do all
of the database entries for that place name have changed
| ^Top |
| When editing a
fact with a place name you will be prompted "do you want
to make the same change to every other fact that occurred in
this place?" you should press "No" |
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How do
I solve the "Windows has encountered a problem..."
error message when trying to run RootsMagic?
| ^Top |
1 - Press CTRL+SHIFT+U
(at the same time)
2 - Click "Reset program settings"
3 - Click "Yes"
4 - Close RootsMagic
Or
Search for and delete the rootsmagic.ini file.
1 - Click on "Start" - "Search" - "For
files and folders"
2 - Click on "More advanced options"
3 - Tick "Search system folders", "Search hidden
files and folder", and "Search subfolders".
4 - Type in the filename "rootsmagic.ini"
5 - Press Search
6 - When you get a result for "Rootsmagic.ini" right-click
on it and select "Delete"
If you are struggling to find the file it will be located
in C:\Documents and Settings\user\Application Data\RootsMagic.
Replace "user" with your windows account name.
XP) This folder is a hidden folder so it may not be visible
unless you have window view options set to "Show hidden
files and folders".
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Why is
the help system not working (Vista)?
| ^Top |
| Download the latest
RootsMagic update. Early version of RM3 used a different help
system. |
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Why is
the Platinum online link not working?
| ^Top |
Use this web link:
http://www.thegenealogist.co.uk/rootsmagic |
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How do
I get the tutorial video to run?
| ^Top |
1 - Go to "My
Computer"
2 - Right-click on your CD drive and select "Open"
3 - Open the "fsCommand" folder
4 - Double left-click the file "Camplay.exe"
5 - When Camtasia player starts, click on "File" -
"Open"
6 - Select the file "RootsMagicTour.avi" and click
"Open" |
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| BACK
TO SUPPORT PAGE |
