Questions about installing RootsMagic:

• How do I install RootsMagic when I get the error message "Cannot write to temporary file"?
• How do I register RootsMagic when I get the 'Unable to open hyperlink:The specified file was not found.' error message?
• Why do I get a 'Not a valid Win32 Application' (or similar) error message when trying to install RootsMagic?
• Why is my RootsMagic a trial version?
• Still having problems?

How do I install RootsMagic when I get the error message 'Cannot write to temporary file'?

Go to C drive - windows - Downloaded Installations. Open each folder in turn and delete anything referencing RootsMagic (e.g. RootsMagic 2.0.msi, RootsMagic.msi, RootsMagic Demo.msi.).

Or

Got to "My Computer" - "Control Panel" - "Add Remove Programs" - "Add New Programs" - "CD or Floppy" and follow on screen instructions.

Or

In some rare cases the installation CD can be damaged. Try downloading the demo. If you can install the demo then your CD is damaged or dirty.

How do I register RootsMagic when I get the 'Unable to open hyperlink: The specified file was not found.' error message?

Application used to perform action is:

"C:\Program Files\Internet Explorer\iexplore.exe" -nohome

Use DDE is checked and DDE message is:

"%1",,-1,0,,,,

Application is: IExplore

Win 98/ME -

1. Run Windows Explorer (*not* Internet Explorer)
2. Click "Tools > Folder options" on the menu
3. Click the "File types" tab

4. Click "New"
5. Enter "None" as the File extensionExtension
6. Click "Advanced"
7. Associated File Type select "URL Hyper Text Transfer Protocol"
8. Press "OK"

Why do I get a 'Not a valid Win32 Application' (or similar) error message when trying to install RootsMagic?

Please try disabling any anti virus, firewall and pop-up blocker software before trying to download the file. If you have Norton suite please be sure to disable all of it. Sometimes these programs see downloads as threats and therefore you will receive a file that is 0kb in size. Some people have found that adding the site as "Trusted" in the firewall settings has helped. Problems can also occur if you are using download accelerator/management software.

We have also found that Windows XP firewall can interfere with downloads so please disable it. You can do this by going to "Control Panel" - "Security Center".

You could also try copying and pasting the link into your browser address bar instead of clicking on the link.

Why is my RootsMagic a trial version?

Press CTRL+Shift+U and click "reset registration information\". When RootsMagic is restarted you will be able to e-enter your registration details.

Or

RootsMagic 4:

1 - Close RootsMagic
2 - Click on the windows "Start" button and select "Search"
3 - Select "Files or folders"
4 - Type the following in the search box: RootsMagicUser.xml
5 - Click on "More advanced options"
6 - Tick the boxes next to "Search system folders", "Search hidden files and folders" and "Search subfolders"
7 - Click "Search"
8 - When you see a result for RootsMagicUser.xml delete it
9 - Now start RootsMagic
10 - At the Welcome screen click "Unlock the full version"
11 - Enter your name in the top box and your installation code in the bottom box

Please note that these instructions are based on windows XP and may vary slightly depending on your version of Windows and your settings.

RootsMagic 3

1 - If you have Windows XP:
A – Open “My computer”
B – Open the hard drive called C: (local disk)
C – If you see a screen advising you not to modify the contents of the folder, click the text that says “View the contents of this folder”. If not, continue to step D
D – Open “Documents and settings”
E – Open “All users”
F – Open “Application Data”
G – Open “RootsMagic”
H – Delete the file called “RootsMagic.ini” (configuration file)

If you have Windows 98 or similar:

A – Open “My computer”
B – Open the hard drive called C: (local disk)
C – Open “Windows”
D – Open “All users”
E – Open “Application Data”
F - Open "RootsMagic"
G – Delete the file called “RootsMagic.ini” (configuration file)

2 - Re-run (not re-install) RootsMagic 3

3 - You should again be asked to enter your name and code. Be sure to enter your name at the top and the correct code at the bottom.