I have recently bought a new laptop with windows Vista and successfully installed Rootsmagic 4. However on closing down Rootsmagic a dialog box with 'There was a problem saving the application preferences C:programdata/Rootsmagic/version4/RootsmagicApp.xm' appears. Please could someone tell me why and what I need to do to put it right.
Mant thanks
Firstly, make sure you have downloaded and installed the latest update.
If that does not fix the issue then make sure you ad RootsMagic to the safe list on your firewall.
I am having the same problem...
I have just bought the program and installed from CD.
I have also downloaded and installed the latest 4.0.5 version and the problem is still here.
I get the error message when I start the program and when I close it.
When I start the program I get the 'Welcome to RootsMagic' prompt.
I choose to 'Unlock the Full Version' and enter my Name and Key, and press the Unlock button.
Then I get the error message:
RootsMagic 4
There was a problem savingthe application preferences.
C:\ProgramData\RootsMagic\Version 4\RootsmagicApp.xml
When I close the application, after the backup completes successfully I get the same error message.
Note: because it can't save my preferences (including install code) I get prompted for the key every time I startup!
I am running Windows Vista Business, Service Pack 2.
Any ideas???
Thanks,
Stephen.
Try disabling any security software.
You could also try right-clicking on the program shortcut, selecting "properties" - "Compatability" and selecting "Run as administrator".
Interesting...
I disabled "User Account Control" security (which Windows doesn't like me doing and shows as being a Security Alert!)
Hey Presto - the problem has gone away!
Thanks for your help DrRoots.
Cheers, Stephen.